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Inbound CX Services

At ealytics, we pride ourselves on offering world-class inbound Customer Experience (CX) services to our clients. Our advanced contact and call center in Kosovo is equipped with the latest technology and a highly-trained, multilingual team that is dedicated to delivering exceptional service for your customers.

Customer Support

  • 24/7 availability to provide prompt assistance

  • Multichannel support (phone, email, live chat, and social media)

  • Multilingual agents for seamless communication

  • Expertise in various industries to cater to your specific needs

Order Management and Processing

  • Efficient order placement, tracking, and cancellation

  • Returns and exchange management

  • Payment processing and fraud detection

  • Inquiries about product availability, pricing, and promotions

Omnichannel Sales Support

  • Upselling and cross-selling opportunities

  • Product recommendations and personalized assistance

  • Sales lead qualification and nurturing

  • Customer loyalty and retention programs

Technical Support

  • Tier 1, 1,5, and 2 support to resolve all types of technical issues

  • Remote diagnostics and troubleshooting

  • Software and hardware assistance

  • Product setup, installation, and configuration support

Social Media Customer Service

  • Responsive support across social platforms (Facebook, Twitter, Instagram, etc.)

  • Proactive customer engagement and issue resolution

  • Social listening for trends and insights


  • Password resets and account recovery

  • Billing and account inquiries

  • Service and subscription inquiries

  • Comprehensive knowledge base for quick resolutions


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